• There must be a problem outside the customer's control (the product does not look like the picture, the product is faulty, etc.)
• The product mustn't be used after delivery,
• The package of the product mustn't be corrupted,
• Return process must be made from the account that purchased the product,
• You must apply for return process in 7 days after purchase.
• The product should not be on cargo. (*)

(*) If the product has not yet arrived within x2 times the specified maximum cargo time, your return will be processed even if the product is in cargo.

You can apply for return from "My Account" page at the top right of the page. Our team will be contacted with you after your return application. Nonetheless, you can follow your return process from "My Merchandise Returns" page. 

Please apply the following:

* You can only refunds within 14 days of delivery date. You are not allowed to make a refund from the end of the 14th day.

* You must select the product (s) to be returned during the return application. If the product is not selected, you will not receive a refund because there is no product with the option of return.

* Return items for cargo payments belong to our customers. Cargos with counter-payment are not accepted and may cause this package to be returned to you. (If the cargo is considered exceptional, the shipping cost will be deducted from your fee during the refund.)

* Do not send the product directly to us when you request a refund. Wait for your return phase to be set as expected.

* Please be sure to add your return receipt to your package when your return phase changes to "Product expected". The address information you need to send the products is indicated on the return receipt.

* When the team get your package, they will examine the product whether it is appropriate to return and pay your payment back to your account.

You can contact us with "Contact Us" buttons which are placed at the top and bottom parts of the website, with a direct mail to support@cosmedrome.com or with +90 850 885 2268 phone number.